At FunVidya, we strive to provide high-quality educational products, quizzes, workshops, and learning experiences. Please read our refund policy carefully before making a purchase or registering for any of our services.
1. Educational Products
For physical products such as educational board games, activity kits, and learning materials:
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If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
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After verification, we will arrange a replacement or issue a refund, depending on the situation.
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Products must be returned in their original condition with all accessories and packaging.
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Refunds are not available for products damaged due to misuse, improper handling, or normal wear and tear.
2. Quiz Registrations
Registration fees paid for quiz competitions are generally non-refundable.
However, a refund may be considered if:
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The quiz is cancelled by FunVidya.
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Duplicate payment is made for the same registration.
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A technical issue on our platform results in an unsuccessful registration while payment has been successfully deducted.
Approved refunds will be processed using the original payment method.
3. Workshops and Events
Workshop or event registrations are non-refundable once confirmed.
If FunVidya cancels or reschedules an event, participants may be offered one of the following:
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A full refund, or
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Transfer of registration to another available event.
4. Fun Lab Installation and School Programs
Payments made for customized school programs, Fun Lab setup, consultations, or institutional services are governed by the agreement signed with the respective school or organization.
Any refund requests will be handled according to the terms mentioned in that agreement.
5. Digital Products and Downloadable Content
Digital products, downloadable resources, certificates, and online learning materials cannot be refunded once access has been granted or the content has been downloaded.
6. Refund Processing
Once a refund request is approved:
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Refunds are generally processed within 7–10 business days.
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The amount will be credited to the original payment method.
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Actual credit timelines may vary depending on your bank or payment provider.
7. How to Request a Refund
To request a refund, please contact our support team with the following details:
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Full Name
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Registered Email Address
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Order or Registration ID
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Payment Reference Number
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Reason for the refund request
Our team will review your request and respond as soon as possible.
8. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
We are committed to resolving genuine concerns fairly and promptly while ensuring a smooth learning experience for all our users.